Troubleshooting subscription widget issues

Talk about different reasons for which subscription widget may not be visible for ex -

Written by Piyush Jain

Updated 2 years ago

While we have tried to make the widget installation as seamless as possible, there are certain pre-requisites that need to be ticked off before the subscriptions are live on your store -

1. Activate Shopify Payments

Loop Subscriptions is built on Shopify Native Checkout, which can only be integrated with Shopify Payments, PayPal & Authorize.net as of now. And currently the app has setup it's payment compatibility with only Shopify Payments

To set-up Shopify Payments for your account, please refer to the instructions here - Setting up Shopify Payments

2. Products are not mapped

The products from your store on which widget is supposed to appear, need to be mapped to the relevant selling plan created.

Steps to map products to selling plan

Go to "Selling Plans" tab in the Loop app and click on "Add products"

Click on "Select Products". Then select the products you want to map and click on "Add"

3. Widget is not enabled

One of most common reasons why those subscriptions are not live on your store yet is not enabling the subscription widget.

Click on "Widget Installation" tab and then on "Enable", to activate subscriptions for your store

Then scroll down to select your theme and then click on "Install loop snippets" and "Add selling plan selector"

If subscriptions are still not visible on your store, then please refer to our manual installation guide on the link here. And if the problem persists then please write to us at contact@loopwork.co and we will be happy to help.

Did this answer your question?